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Phone support is crucial for complicated payroll questions that would otherwise require a novel-length email to customer support. You’re getting the same personalized setup support for less than Quickbooks Online Payroll’s basic plan. You’ll have to be more hands-on in the setup process, but it should help you sleep at night knowing a payroll expert can vouch that your payroll software is ready to go. The Premium plan’s monthly fee is $75 plus $8 per employee. The middle-tier QuickBooks Online Payroll option comes with an expert setup review, where a payroll professional checks your work.

Both payroll software packages provide 30-day free trials. You can usually score a deal for the first three months, bringing down the base fee as low as $37.50 per month for the Elite package. QuickBooks Online Payroll has three tiers, with white-glove service available only with its top-tier plan, coming at a monthly rate of $125 plus $10 per employee. Image source: Authorįull-service payroll setup is included in OnPay’s monthly fee: $36 plus $4 per employee. QuickBooks Online Payroll (left) and OnPay (right) both offer 360-degree setup services, though it might cost you extra with QuickBooks Online Payroll. Customer support professionals take the lead in the setup process, giving you more assurance that you’re not mucking up your employees’ paychecks. The service takes care of migrating employee data from your previous payroll software and getting you operational before the next payroll run. Existing businesses have the unenviable task of transferring years of payroll data to a new system.īoth OnPay and QuickBooks Online Payroll offer “white-glove setup,” though at pretty different price points. The new business to-do list is considerably longer you need to establish payroll tax accounts with the IRS and states where your company operates, not to mention onboarding your employees. Payroll software setup looks different for new and existing businesses. OnPay and QuickBooks Online Payroll customer support professionals can step in to help you get everything set up correctly. Seasoned business owners looking to switch payroll software might not know how to begin moving employee records to a new platform. Setup supportĪs a new business owner with no prior payroll experience, it can be nerve-wracking to set up your payroll software on your own. Let’s see how two popular payroll software providers, OnPay and QuickBooks Payroll, compare on customer support. The ideal payroll software’s customer support helps you set up payroll with ease and answers your call when things go awry in the eleventh hour. At worst, it’s a nightmare that has you calling accountants out of the phonebook to avoid paying your employees late. OnPay and Intuit QuickBooks Online Payroll solutions offer similar - but not the same - customer support options.Īt best, running payroll takes no more than a few clicks.